Refund policy

30-day clean-or-refund guarantee

If your Claré doesn't clean the way you expected, email us within 30 days of delivery and we'll make it right with a refund or a replacement.

How to start a return

Email clarecleaner@gmail.com with your order number and a line on what went wrong. Please don't send anything back before you hear from us: we'll reply with the return address and next steps. Items sent back without contacting us first can't be processed.

Damaged, faulty or wrong item

If your order arrives damaged, stops working, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or refund you in full, and you won't need to send the item back.

Change of mind

Unused items in their original packaging can be returned within 30 days of delivery. Return shipping for change-of-mind returns is paid by the customer, and original shipping charges are not refundable.

Refunds

Once your return is approved (or received, where we've asked for it back), we'll refund your original payment method within 5 business days. Your bank or card provider may take a few more days to show it.

Gift sets

Gift sets are covered by the same 30-day guarantee. If one item in a set is damaged or faulty, we'll replace that item.

Questions

Email clarecleaner@gmail.com and a real person will get back to you.